Support
How can we help?
Find your way around Delicious Eats and get quick help with any order.
Can't find what you're looking for?
Chat with Abby, our live assistant. She knows the menu, prices, delivery, collection, catering and your orders — and replies instantly. The team can step in anytime.
Find your way
Report a problem
Something not right with an order? Tell us here — it opens a tracked ticket and we get back to you by email. Most issues are sorted the same day.
Sign in to report a problem with an order and track it through to resolution.
Order issues
How do I track my order?
View every order you have placed and its live status on the My Orders page.
Go to my orders →When can I collect my order?
Collection times follow our weekly opening hours. Check the schedule before you collect.
See opening hours →What are my delivery options and fees?
Compare courier, collection and weight-based delivery on the delivery options page.
View delivery options →Where are my order updates?
Order confirmations and status changes arrive in your inbox so you never miss a step.
Open inbox →My order is missing an item or incorrect
Please contact us straight away with your order details and we will put it right.
Email us about it →Can I change or cancel my order?
If the kitchen has not started cooking yet (your order still shows “Paid” in My Orders), you can cancel it yourself with one tap from My Orders and your payment is refunded. To change an order, contact us as soon as possible.
Open my orders →Frequently asked questions
How Delicious Eats operates
Collections, bundles & preorders
Discounts & offers
Gift vouchers & Delicious Card
Loyalty points
Eligibility
Referrals & rewards
Subscriptions (Subscribe & Save)
Membership & VIP
Contact us
Counter
21A Fore Street, Wellington, TA21 8AA