Chef’s Protocol

Fresh to order, never from a shelf.

Nothing here waits on a shelf. Each order is cooked to request from fresh, market-sourced ingredients — and if a batch runs out, we close it rather than substitute, so you always know exactly what you are getting.

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Order cutoffOrder by 15:00 for same-day collection or delivery, or preorder ahead on the full rota.
Delivery & collectionMetered local delivery from our Wellington kitchen, tracked courier posting across the UK, or free collection from the counter.
PackagingEvery order travels in insulated, food-safe packaging built for chilled dishes — sealed for the journey, whatever the weather.
FreshnessNothing sits on a shelf: each dish is cooked to request and dispatched the same day, so what arrives came off the fire that morning.
AllergensEvery dish lists its allergens and dietary tags on its own page — check before you order, and ask us if you are unsure.
If something is wrongFood cannot be returned for safety reasons — but if a dish is not right, tell us within 24 hours and we will make it right. Replacement or refund, no quibbles.

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